Here is my version of life with Vonage. This was sent to both Vonage and the BBB in New Jersey on March 4th.

This is the magnetic sign I purchased for both sides of my vehicle. I have requested payment for these signs from Vonage although I have not specified in the letters I sent to them and the BBB what the sign says. I am curious as to whether anyone will ask.

On 04 January 2007 I ordered the Vonage internet phone service.

My Credit card was billed a $44.94 'Connection Fee'

On 08 January 2007 the equipment was received. I spent 130 cell phone minutes trying to get the system to work.

On 09 January 2007 I called and asked to cancel the service. I was told a technician would help me. I spent an additional 35 minutes on the cell phone.

On 09 January 2007 I was told that my phone adapter was defective. A new one was dispatched. The old one was eventually shipped back.

On 12 January 2007 I received the new telephone adapter.

At that point in time my telephone service was very good. I had good voice quality and was happy with the service overall.

On 25 January 2007 my Vonage telephone voice quality started deteriorating.

By 26 January 2007 my Vonage telephone system was not practically usable.

On 27 January 2007 I found that my *NEW* telephone adapter was experiencing THOUSANDS of CRC errors.

On 1 and 2 February I emailed Vonage 4 times requesting technical assistance. I was given the same list of items to try as in the 165 minutes of conversation on the 8^th and 9^th of January.

On 07 February 2007 I terminated my service. I was told that I would be charged a disconnect fee in spite of the fact that I had less than 2 weeks of usable service.

On 08 February 2007 I was billed $92.98.

On 09 February 2007 I was billed $62.94

A total of $200.86. More than $100 a week.

Either 1: Refund of all moneys tendered. Return authorization for the defective adapter I have on hand. Payment for magnetic signs.

Or 2: (preferably) all of the above and a new contract with *FUNCTIONAL* equipment.

These folks also need to have sales people and technicians who speak English.